SERENIA RETRAITE
Frequently asked questions
Are you a public pension authority?
No. We are a private, independent company offering paid administrative assistance.
Can I use the service from abroad?
Yes. Interviews, document review and administrative follow-up can be organised remotely.
Is pension application support included?
It is included in Premium A to Z and International Expertise within the agreed engagement. It is not included in the assessment-only plans.
Do you need my FranceConnect password?
No. Never send us passwords or personal login credentials.
Are results or deadlines guaranteed?
No. Pension bodies decide rights, amounts and processing times.
How do I pay?
Card payment is handled by Stripe. Three instalments with Klarna are subject to acceptance.
Discuss your needs
Serenia Retraite is a private, independent service. We provide paid pension advice and administrative assistance and are not affiliated with pension funds or public authorities.
Let’s discuss your pension
Contact us by WhatsApp or email with your country of residence and the help you need. To request a callback, include your phone number and availability.
Do not send your social security number, passwords or sensitive documents through these channels.
Privacy and GDPR